Tablet POS represent great opportunities through integrated payments
October 17, 2014

The newest Apple iPads, the Air 2 and Mini 3, were announced yesterday. The tablets are becoming an increasingly important part of the payments landscape, and not just because of mobile payments. As PYMNTS notes in its monthly Omnichannel Tracker, the Web will likely have a role in more than $2 trillion in retail spending in the United States. With more than half of the country accessing the Internet through a mobile device of some kind, it's increasingly common for users to seek out information on the products they want online. However, retailers can also make several gains through using tablets as point of sale terminals at their stores. More importantly, though, they can make use of integrated payment systems that offer a versatile setting that helps improve customer service.

The use of mobile
What is useful about tablet based POS systems has been the software that they utilize. They can be easily updated with new programs and new security features to obtain a high-quality customer service experience. For example, there is a lot of talk of using tokenization in retail. This security feature takes consumers' personal data and encrypts it into a personal account number. This token is then used to complete the transaction. Consumer worries that payments may be compromised are greatly settled by the fact that the payment processor holds the decryption key, making the tokens useless to a hacker.

This state of mind is important because despite the rise in the overall use in mobile devices, many customers aren't interested in using them in making mobile payments. According to one survey, only 16 percent of consumers would rather use their smartphones than a credit or debit card for payments. This means that there is still a lot of advantages in being able to accept credit card payments.

Another important advantage is the ability to back up information elsewhere on the cloud. The Cornerstone Business Blog points out that cloud backups are often considered part of the typical tablet POS solution. Instead of having consumer data and transaction information backed up to a local computer, they can be accessed anywhere thanks to the use of the cloud. This is particularly useful in the event of disaster or other incident that may befall the store. As a consequence, retailers are capable of securing some of their most important assets without having them on the premises.

Nexus: G-WEBCD1